Shipping policy

Towee Lamp

Thank you for shopping with Towee Lamp. Please review our shipping policy below for information about order processing, delivery times, and shipping responsibilities.

1. Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once shipped, you will receive a confirmation email with tracking information (if available).

2. Shipping Time & Delivery Estimates

Estimated delivery times:

  • United States: 5–10 business days

Please note that delivery times are estimates and may vary due to:

  • Carrier delays

  • Weather conditions

  • High seasonal demand

  • Incorrect shipping information

Towee Lamp is not responsible for delays once the package has been handed to the shipping carrier.

3. Shipping Rates

Shipping fees are calculated at checkout unless otherwise stated.

We may offer promotional free shipping within the United States from time to time.

4. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost packages

  • Additional reshipping fees may apply

Please contact us immediately if you notice an address error after placing your order.

5. Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it:

  • Please check with neighbors or your local carrier

  • Contact us within 7 days of the marked delivery date

Towee Lamp is not responsible for lost or stolen packages after confirmed delivery.

6. Damaged Items

If your lamp arrives damaged:

  • Contact us within 7 days of delivery

  • Provide clear photos of the product and packaging

We will review the case and provide a replacement or refund if approved.

7. Contact Information

If you have any questions regarding shipping, please contact us:

Towee Lamp
10323 SW 26th St
Davie, FL 33324
United States

Phone: (305) 775 4676
Email: FerGrilloLamp@outlook.com